This corrective and preventative action register can assist your business comply with AS/NZS ISO 9001, AS/NZS ISO 14001 and AS/NZS ISO 45001, Management Systems clauses:
A corrective and preventative action register is a tool used to record and track corrective and preventive actions. The actions can be recorded in response to nonconformities, customer complaints or other complications.
The register can be used to track actions that are taken to prevent the problem from occurring again in the future. To be effective a CAPA process system must record accurate data, due dates set and be monitored closely.
In general terms:
A corrective and preventative action is a process used by an organization to identify and correct defects in its products, services, or processes.
Organizations use corrective and preventative actions (CAPA) to address issues such as customer complaints, do root cause analysis, process or product non-conformances, quality audits, and regulatory inspections.
CAPA can be used to improve the quality of an organization’s products, services, and processes. It can also be used to prevent issues from occurring in the future.
The corrective and preventative action process typically consists of four steps:
1. Identification of the problem or potential problem.
2. Investigation into the cause of the problem.
3. Implement a corrective action or a preventative action to fix a problem.
4. Monitoring the actions to ensure they are effective.
Note: A nonconformity is often associated with corrective and preventative actions and can be described as ‘non-fulfillment of a requirement, where a requirement is a need or expectation that is stated, generally implied or obligatory.’
There are provisions in this register for: