What are AS/NZS ISO 9001 Non-Conformities, Corrective and Preventative Actions?

An AS/NZS ISO 9001 ‘type’ nonconformance refers to anything that does not meet the requirements of the AS/NZS ISO 9001 standard. In general terms:

• A nonconformity is the non-fulfillment or failure to meet a requirement, where a requirement is a need or expectation that is stated, generally implied or obligatory.
• A corrective action is an action to eliminate a detected nonconformity and to prevent a recurrence.
• A preventative action is an action to eliminate the cause of a potential nonconformity or other potentially undesirable situation.

How to Manage an AS/NZS ISO 9001 Nonconformity

When a nonconformity is identified, it is important to take quick and effective action to maintain compliance with requirements. Here are a few key steps to effectively manage a nonconformity.

1. Identify the Nonconformity

When a nonconformity is identified, it is important to take quick action to isolate the nonconformity. This means identifying, controlling and correcting the affected product, service or area and putting it under control so that the nonconformity does not continue or spread. This may involve stopping production, removing finished products from the affected area, or taking other measures to prevent the nonconformity from spreading.

2. Determine the Root Cause of the Nonconformity

Determining the root cause of nonconformity is critical to ensure that corrective and preventive actions are effective in preventing recurrence. To do this, we need to ask why the nonconformity occurred. This may be done using a gap analysis tool or the ‘Five Whys’ method.

3. Implement Corrective and Preventive Actions to Address the Root Cause of the Nonconformity

Once corrective and/or preventative actions have been agreed upon, step-by-step action plans should be developed (including the details of who is responsible) for implementing the corrective actions or preventative actions and the appropriate timing for the completion of such actions. Allowances should be made for tracking the status of action items until such action is completed.

Note: The records of actions, including the assignment of responsibility and appropriate timeframes should be maintained for a nonconformity. This will allow the tracking of the action status until corrected, closed out and verified as effective.

4. Close Out the Nonconformity

A means of review and close-out should be followed to assess the status of action items applied to both major non conformances and minor non conformances. The review should be recorded against the action item for verification purposes.

A conformity report of all action items that remain outstanding after planned completion dates should be presented for discussion at management review meetings. These reports should be retained as ‘documented information.’ The report should also be signed and dated by the person who was responsible for addressing the issue.

Contents of this AS/NZS ISO 9001 Nonconformity and Corrective Action Procedure

• Approval.
• Purpose.
• Scope and Objectives.
• Terms and Definitions.
• Roles and Responsibilities.
• Procedures.
• Non-Conformities, Corrective and Preventative Action Process Overview.
• Non-Conformities, Corrective and Preventative Action Process Flowchart.
• Identifying a Non-Conformity.
• Major and Minor Customer Complaints.
• Repaired.
• Rejected or Scrapped.
• Returned to Supplier.
• Non-Conforming Services.
• Corrective and Preventative Actions.
• Corrective and Preventative Action Reviews.
• Related Procedures, Forms and Documents.
• Review Criteria.
• Record Management.
• References.

Why Choose to Buy this AS/NZS ISO 9001 Nonconformity and Corrective Action Procedure

This 10-page AS/NZS ISO 9001 nonconformity and corrective action procedure can assist you to establish the required processes for identifying, documenting and analysing non-conformities and meeting the requirements of objective evidence by applying appropriate corrective or preventative actions.

This procedure can be applied to all non-conforming products, services, processes and any aspect of an AS/NZS ISO 9001, quality management system, inclusive of:

• Processes producing negative results and defective outputs.
• Products received from suppliers which are found to be non-conforming.
• Products or services provided from an external source that do not comply with the requirements of a purchase order and/or contract.
• Production processes and customer satisfaction.
• Processes that may be identified as being non-conforming by internal or external audit.
• Meeting the necessary quality system requirements, while identifying non-conformances, managing aspects of risks and opportunities and supporting long-term business success.

After purchasing this AS/NZS ISO 9001 nonconformity and corrective action procedure you will be able to:

• Very easily edit and customize the template to create your own nonconformity and corrective action procedure.
• Apply your own style, format and brand to the procedure.
• Use it in any industry or sector regardless of the size or type of organization.

Availability and Use of this AS/NZS ISO 9001 Nonconformity and Corrective Action Procedure

• This procedure is accessible to you right now by clicking the ‘Buy Now’ button.
• The procedure will be delivered to you in fully editable Microsoft Word format for immediate and full use in your business.
• There are no subscriptions, contracts or ongoing costs.

This AS/NZS ISO 9001 nonconformity and corrective action procedure is 100% satisfaction guaranteed.

You may also require:

• Near Miss Report
• Hazard Report Form
• Safety Alert Template
  
• Hazard and Risk Register
• Safety Improvement Request
  
• Non-Conformance Report Form
  
• Corrective and Preventative Action Register
• AS/NZS ISO 9001 Quality Management System (QMS)